In this help center article we go over what happens when an email recipient of yours does not have an Email Host like Google, Office 365, AOL, Hotmail, etc, that supports Transport Layer Security (TLS) encryption.
Why & What
The simple answer is TLS ensures emails are encrypted in transit. In other words, when two email servers use TLS, its like they can do a secret handshake/handoff to exchange your email. We like this because portals can be avoided.
Unfortunately, +/- 5% of Email Hosts still in use do not use TLS. Meaning, when you unknowingly email an address that is hosted by one of these "HIPAA Violation Landmines," your Email Host will just send your email in clear text, also known as unencrypted. It's like your Email Host goes no secret handshake, no problem. I can just send your sensitive information anyways. This is where Paubox comes in to save the day!
Instead of just sending a Non-TLS recipient an unencrypted email, we send them a message that lets them click a link to view and reply to your email in a secure and encrypted way.[
If a recipient’s mail server is not setup to handle encryption, we convert the message into an encrypted message via a secure https url. In order for the recipient to view your message, they must either click on the Click here to view or View Message button.
After they click, they will be able to view the message, download any attachments, and reply. There reply and any attachments they upload will be securely encrypted and sent to you.
To help give you a better sense of what this experience looks like we have provided images for the following 5 steps of the experiece:
Email Sent --> Received by Non-TLS --> Non-TLS reply --> Reply Received
- Create email like any other email. No added steps. No special procedures. Just email.
- Your recipient receives an email just like any other email. The best part is your organization's logo will be at the top letting them know the message is from you.
- Your recipient clicks on "View Message" to view, download or upload attachments, and reply securely back to you.
- Your recipient clicks on "Reply" to compose and/or download/upload attachments securely back to you.
- Your recipient clicks "Send" once there ready to securely send and encrypt.