Migrating emails using Thunderbird (Mac OS)

As a HIPAA compliant email service provider Paubox has the option to not only encrypt, but host your emails as well. When you are hosting email with Paubox, you will need to migrate, or copy and paste, emails from your non-HIPAAA compliant hosting provider to you Paubox email account.

To migrate your emails from your current email account to your Paubox account, follow the instructional guide below.

Before proceeding with your email migration, please check to make sure you have the following:

1. Thunderbird downloaded and installed on your Mac OS. The link to download Thunderbird can be found here. Thunderbird is preferable because this software is completely free!
2. Login information (email address and password) for your current/old email account and your Paubox email account. Both accounts need to be set to IMAP. 
3. The Incoming and Outgoing server settings for your current/old email account. You might have to contact your email hosting provider for this information.

Part 1: Setting up your old/current email account in Thunderbird

1. Go to Tools and select Account Settings.
   
2. Select Add Mail Account
    
3. Fill out the fields: Your name, Email address, and Password. Then click Continue.
4. Click on Manual config when the option presents itself. Then enter in the necessary incoming and outgoing email settings. If you do not know your email server settings, please contact your email provider. Then click on Re-Test and then Done.
5. Your old/current email account is now added to Thunderbird.

Part 2: Setting up your Paubox email account in Thunderbird

1. Select Add Mail Account in Account Settings.
2. Fill out the fields: Your name, Email address, and Password. Then click Continue.
3. Click on Manual config when the option presents itself. The email settings for Paubox is below:
   • Incoming server hostname: m.paubox.com
   • Incoming server port: 993
   • SSL: SSL/TLS
   • Authentication: Normal password
   • Outgoing server hostname: m.paubox.com
   • Outgoing server port: 587
   • SSL: STARTTLS
   • Authentication: Normal password
4. 
5. Click on Re-test and then Done when you are ready. Your Paubox email account is now added to Thunderbird.
6. You can now go to the main Thunderbird menu and open up all the folder for both your Paubox email account and your old email account. To do so just click on blue circular icon to the left of your email address (see image below).
7. 

Part 3: Copying and pasting emails

1. Click on your old/current email inbox folder. 
   
2. Select all the email messages in the inbox. You can hit the Command and A keys on your keyboard to select all email messages in the inbox folder.
3. Right click on your mouse, and select Copy To, select your Paubox email account, and then select Inbox. Do not select Move To, this will cause issues for your email migration.
4. Repeat steps 1-3 above for your Drafts, Sent, Junk, and Trash Folder.
5. For sub-folders in your inbox do the following
   1. Select your Paubox email account on Thunderbird. Right click on the mouse and click on New Folder.
      
   2. Give your new folder the same name as it is in your old/current email account.
   3. Select the sub-folder in your old/current email account. Right click on your mouse, and select Copy To, select your Paubox email account, and then select the proper sub-folder you want to paste the emails to. Do not select Move To, this will cause issues for your email migration.
   4. Repeat steps 1-3 for all of your subfolders you wish to copy and paste over to your Paubox email account.

If you need assistance in performing your email migration, please submit a ticket and include as much information as possible. We will respond to your ticket within 1 business day. Professional services fee will be applied.