Remove Paubox - Google Workspace

Overview

These are the technical instructions for removing Paubox Encrypted Email and Inbound Security for G Suite.  Please be sure to let us know you are canceling your Paubox subscription by sending an email to support@paubox.com. 

If you use Google Workspace and Paubox's Encrypted Email and/or Inbound Security solutions but are parting ways with Paubox, you'll need to follow these steps to return your email to its original routing.

 Part I: Your Domain - Update Your Records

1. Log in to your Domain Host
2. Click on the Control Panel (may also be called DNS Zone Editor, or just DNS)
3. Find the record of type TXT with a value similar to: v=spf1 include:_spf.google.com include:_spf.paubox.com -all
4. Edit the record and remove only "include:_spf.paubox.com" from the value (leaving the rest of the record in place)
5. Click Save

Part II: Google Workspace - Adjust Gmail Settings                                                              

1. Go to your Google Admin Panel (admin.google.com)                
2. Click the Apps icon                                                   
3. Click on the Google Workspace box
4. Click on the Gmail icon
5. On the next screen (Settings for Gmail), scroll down to the bottom and click Routing >>
6. In the Outbound gateway field, delete the line: outbound.paubox.com
7. Click the SAVE button at the bottom right corner of the screen

That's it! Thanks for using Paubox - please feel free to reach out to us with any questions, or if you'd like to re-visit Paubox down the road: support@paubox.com

Removing Inbound Security (if applicable)

Inbound Security Part I: Your Domain - Update Your Records

1. Log in to your Domain Host
2. Click on the Control Panel (may also be called DNS Zone Editor, or just DNS)
3. Find the record of type MX with a value of: mx2.paubox.com/ mx.paubox.com
4. Edit that MX record - leave type MX; priority 1; change the value to: aspmx.l.google.com
5. Create the 4 additional original Google MX records & Save:

(Record type; Priority; Value)

MX   5     alt2.aspmx.l.google.com
MX   5     alt1.aspmx.l.google.com
MX   10   alt4.aspmx.l.google.com
MX   10   alt3.aspmx.l.google.com

Inbound Security Part II: Google Workspace - Adjust Gmail Settings                                                              

1. Go to your Google Admin Panel (admin.google.com)                
2. Click the Apps icon                                                   
3. Click on the Google Workspace box
4. Click on the Gmail icon
5. On the next screen (Settings for Gmail), scroll until you reach  Spam, phishing, and malware >>
6. On the next screen, scroll down to the Inbound Gateway section
7. Where you see Inbound gateway, click on the pencil on the right-hand side
8. Delete the Gateway IPs and uncheck Enable 
9. Click SAVE