If a recipient’s mail server is not setup to handle encryption, we convert the message into an encrypted message via a secure https url. The recipient will receive an email that contains a notification and link to the message. The logo that appears at the top of this notification email is customizable.
Follow these instructions to set your logo for non encrypted notification emails:
- Login to your Paubox admin account https://www.paubox.com/users/sign_in
- If you do not have a Paubox admin account, please contact support@paubox.com and include your logo as an attachment to your email. We will configure this for you.
- In the top left corner of the page, click "Overview"
- Scroll to the bottom of the page and click the blue "Replace" button
- Select a logo from your computer. (Parameters are below)
- Click on Save Changes at the bottom and you are done
- You can also adjust the website link on your logo by changing the website on the above Secure Contact Form (We recommend your business website)
To make your logo look the best in the industry please follow the guidelines below for image sharpness;
- hard width set at 230px (if your image is less then this, it will be stretched)
- minimum height of 36px (if your image isn't at this minimum it will be stretched)
- we accept a variety of different images, however, png and jpg/jpeg are the best image types to use