1. Paubox Email Suite
  2. Paubox Email Suite: FAQ

Why did I receive a "secure email message" via Paubox?

If you have received an email that looks like this, then a customer of Paubox has emailed you an encrypted message. This logo may be the sender's logo or Paubox's logo.

Why did I receive a secure email message via Paubox?1

Your email host does not support modern TLS (Transport Layer Security v1.2 or higher) when the message was sent, so you will need to follow the redirected message to access your encrypted email, this ensures your email's contents are encrypted, as well as your reply.

With Paubox, we are making it easier to access these encrypted messages without any web portal logins to ensure a seamless emailing process while keeping companies and individuals protected when working with PHI. Our easy-to-use web interface (as shown below) includes all the basic functionality needed to reply and download any attachments ensuring both replying to your email and the attachments are safe and secure.

Why did I receive a secure email message via Paubox?2

If you have any questions, reach out to support@paubox.com.