Skip to content
  • There are no suggestions because the search field is empty.

How to Return to Paubox as a Previous Customer

Welcome back! If you previously used Paubox and want to resume encrypted email service, setting up your domain again is fast and straightforward.

Important Note: Inactive or closed Paubox dashboards cannot be reactivated. To resume service, you will simply create a new account using our standard self-service sign-up process

To get your domain back up and running with Paubox, follow these steps:

  1. Go to the Paubox Homepage and click "Start for free" in the top navigation bar

  2. Enter Your Information: Provide your business email address and workspace details.
  3. Choose Your Plan: Select the Paubox Email Suite plan that fits your organization (Standard, Plus, or Premium).
  4. Complete Account Setup: Follow the on-screen prompts to establish your new account and initiate your 14-day trial.
  5. Update/Verify DNS Records: Log in to your domain host (e.g., GoDaddy, Google Domains, Cloudflare) and verify that your MX and SPF records are configured correctly for Paubox.

Once your sign-up is complete and DNS records are verified, your outbound and inbound email encryption will automatically resume.

Troubleshooting & FAQs

  • Will I get a new Business Associate Agreement (BAA)?Yes! As soon as you complete the new sign-up, a current BAA will automatically be generated in your new Paubox dashboard.
  • What if I get an error saying my domain is already in use?If the system blocks your domain during registration, contact our support team so we can clear any residual data from your previous account history.
  • Can I use the same email address I used previously?Yes, you can register using the same email address and domain you used during your previous subscription.