How to update your payment method

How to update a payment method

To update the payment method on file, email payments@paubox.com. The request must come from a verified admin on the Paubox account. The payments team will provide a secure payment update link.

Adding a credit card to your account

To add a credit card, email payments@paubox.com from a verified admin. The payments team will share a secure link to complete the update.

Ordway links

Paubox issues billing communications, including invoices, payment confirmations, payment decline notices, and payment update links through Ordway. These messages are approved and sent by the official Paubox payments team.

Adding a bank account to my account

To add a bank account as a payment method, email payments@paubox.com. The request must come from a verified admin. The payments team will send a secure link to finalize the update.

What to do if payment was declined

If your payment was declined, email payments@paubox.com from an authorized admin. The payments team will verify the account and share a secure link to update your payment method.