Paubox Transcription
Paubox Transcription turns audio attachments in incoming email, like voicemails, into text. The transcript is added to the email itself, so you can read a voice message without playing it out loud.
How Paubox Transcription works
When an incoming email has a supported audio attachment, Paubox transcribes the audio and adds the text to the end of the message body, under the label Powered by Paubox Transcription. The original audio file stays attached to the email.
If an email has more than one audio file, Paubox transcribes the first one.
These file types are supported:
- .3gp
- .amr
- .flac
- .m4a
- .mp3
- .mpeg
- .ogg
- .wav
How to turn on Paubox Transcription
Paubox Transcription is available for Paubox Email Suite Plus and Premium customers.
- Log in to your Paubox dashboard.
- Go to Settings > Inbound Security.
- Find Paubox Transcription.
- Turn the toggle on. Your change is saved right away.
To stop transcribing audio attachments, turn the toggle off.
How to see transcription usage
Go to Inbound Security > Analytics to see charts of Messages Transcribed and Minutes Transcribed for the date range you choose. Click a point on the chart to see the voicemails behind it, including the date and time, sender, recipient and duration. The usage view never shows transcript text or audio.