Skip to content
Contact support
  • There are no suggestions because the search field is empty.

Quarantine reports

Overview

Quarantine reports are a helpful tool that allow both admin and users to review emails that have been quarantined due to potential security risks. These reports provide visibility into quarantined messages and make it easy to take action, whether that’s releasing a legitimate email or blocking suspicious content.

  • Delivery schedule: Reports will be sent every 2 hours between 6:00am and 6:00pm (based on the user's set time zone) on weekdays.
  • No report if no activity: If there are no quarantined messages since the last report, a new report will not be sent.
  • Quick actions: Admin and users can choose to release an email, create an allow rule, or create a block rule for each email in the quarantine report.

 

Admin reports

Admin receive reports that include all quarantined email across the organization. 

Admin reports include email categorized as:

  • Gray
  • Geofence
  • Virus
  • Macros
  • Phish
  • DLP
  • ExecProtect

 

User reports

Users will receive reports that only include email quarantined for their inbox. This allows users to manage their own quarantined messages without needing admin assistance.

Only users who have a Paubox dashboard login will have access to quarantine reports.

User reports include email categorized as:

  • Gray
  • Geofence

 

Quarantine actions

The quarantine reports allow admin and users to take action on each email. These actions differ between admin and users.

  Admin report User report
Release Releases the email from quarantine and delivers to inbox Releases the email from quarantine and delivers to inbox

Allow
(not available for emails categorized DLP)

 Releases the email and adds the email address to the Allow list (applies domain-wide) Releases the email and adds the email address to the user’s Allow list (applies to the user only)

Block
(not available for emails categorized DLP)

 Deletes the email and adds the email address to the Block list (applies domain-wide) Deletes the email and adds the email address to the user's Block list (applies to the user only)

 

Enabling quarantine reports

Reports are turned OFF by default and must be enabled by each individual admin or user.

To turn on/off quarantine reports:

  1. Go to the Paubox dashboard
  2. In the left navigation, click on the user name, then choose Profile
  3. Under Report settings, click edit
  4. Turn the toggle on or off under Quarantine report

 

For any questions, please contact Paubox support.